Customer Service Policy
We
want you to be completely satisfied with every purchase you make from
this site. However, we know that occasionally you may need to make a
return or cancel an order. Please contact customer support at: (508)
381-1450 if you have any questions about these policies. We
attempt to respond to all inquiries within one business day at the
most.
Payment Options:
We accept the
following payment methods:
- Discover/Novus
- MasterCard
- Visa
Orders paid by check may require
several extra days for checks to be processed. Returned checks
will be charged a $25 fee to cover bank fees.
Ebook's
All
sales on ebooks are final. Refunds are not available due to the
nature of this product. Like software it can be too easily copied and
abused. Therefore no returns can really be made. However, if you
find that a book does not meet your needs or expectations within the
three business days you may call to request a credit for another
product. We may issue a credit at our discretion in certain cases. All
we ask is that you tell us why it did not meet your needs so we can
help other avoid this mistake in the future.
Refunds/Returns for Merchandise:
If
for any reason you are not completely satisfied with any physical
product you purchase (not ebooks), you may return it within 15 days of
shipment for a refund or a replacement (subject to product
availability) minus a 10% processing fee to cover credit card charges
and handling. The original receipt must accompany any product to be
returned / exchanged. Refunds will be issued on the same credit card,
or by check if you used a check to make your purchase.
The
return process for this site is as follows:
Contact us by phone
at: (508) 381-1450 or by email at
service@CLevelEnterprises.com and include
the following information (or forward with your email receipt), be sure to indicate whether you want a
refund or a replacement.
- Full name of purchaser
- Your order number
- Your e-mail address
- Your day-time phone number
If
you are requesting a replacement item, Customer Support will get that
information from you and let you know when you can expect your new
item to arrive. All merchandise should be returned in its
original product box. Please use UPS or Insured Parcel Post for your
shipment. You will be reimbursed for shipping costs if your return is
the result of an incorrect shipment or a damaged or defective product,
or any mistake we made.
However, you will be required to pay shipping costs if the return is
for other reasons. CODs will not be accepted.
When
your return has been received, your refund will be processed within
two business days hours on the same credit card used to make your original
purchase. If you used a check to make your original purchase we will
issue you a refund check after 14 days. The refund will be made for
the amount you paid for the merchandise, plus applicable taxes. Only the cost
of ground service will be reimbursed on returned shipments. Allow 1 -
2 billing cycles for the credit to appear on your statement.
Note: Return Authorizations or
refunds will not be issued for individual items that are part of a set
unless you are returning the item because of a shipping mistake, or
because it's damaged or defective.
Merchandise Damaged in Delivery:
If you received
damaged or defective items, we will promptly send a replacement.
Contact Customer
Support at (508) 381-1450 and provide the following information:
- Full name of purchaser
- Your order number
- Your e-mail address
Order
Cancellation:
You may cancel or
revise your order if we are contacted before your order has been
shipped.
We cannot cancel an
ebook order once it has entered the shipping process as this should
happen immediately.
Notes:
Any of these
policies may be superseded by a specific offer for a specific product
and that will take precedence if those terms were different.
International Shipping
Charges
The Start-Up
Manual |
Shipping Choice |
Per Order |
Per Item |
Standard Shipping |
7-10 Days |
$8.95 |
Each Additional Guide |
- |
$2.00 |
|
Express Shipping |
3-4 Days |
$13.70 |
Each Additional Guide |
- |
$4.75 |
|
Canadian Shipping |
7-10 Days |
$22.25 |
Each Additional Guide |
- |
$7.00 |
|
International Shipping |
6-8 Days |
$45.00 |
Each Additional Guide |
- |
$15.00 |
Books |
Shipping Choice |
Per Order |
Per Item |
Standard Shipping |
7-10 Days |
$3.95 |
|
Additional Books |
- |
$0.95 |
|
Canadian Shipping |
7-10 Days |
$8.70 |
Each Additional Book |
- |
$2.00 |
|
International Shipping |
6-8 Days |
$25.00 |
Each Additional Book |
- |
$5.00 |
DVDs, Audio
and Software |
|
Shipping Choice |
Per Order |
Per Item |
|
Standard Shipping |
7-10 Days |
$8.95 |
Each Additional CD/Guide |
- |
$2.00 |
|
International Shipping |
6-8 Days |
$25.00 |
|
Canadian Shipping |
7-10 Days |
$8.70 |
By
ordering a product to be delivered to a foreign country you expressly
grant us permission to charge these and any other additional shipping
and handling charges we deem to be appropriate, including but not
limited to, actual postage, and time and materials required, to your
credit card when they are available.
Custom Charges for International Orders
Customs and import duties are charged to the customer once the
package reaches the destination country. These charges are the
responsibility of the customer and will vary from country to country.
We cannot determine what these fees will be. We recommend that our
customers contact their local customs office for details on how these
charges are assessed and applied.
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